JOB SUMMARY:

Location: Regina
Length of Work Term: July - August 2025 (Student position)
Work Week: 37.33 - this position supports our Outage Centre where you will be required to work 12 hour shifts (no over night) through out the week including weekends. 
Wage: $22.55/hour

Students enrolled in a post-secondary educational facility and interested in this opportunity, please apply below. 

Duties & Responsibilities:
• Provide front line service and information to customers and the public concerning corporate services, rates, regulations and policies for both telephone and in-person inquiries
• Receive, investigate and respond to customer inquiries, complaints and outage notifications and direct to the appropriate resource when necessary
• Receive payments, issue refunds, prepare invoices and initiate contact for the production and collection of payments
• Provide excellent customer services to internal and external customers, while following corporate quality guidelines
• Determine customer needs by utilizing precise questioning techniques
• Maintain a working knowledge of departmental systems, processes, policies and procedures and identify and recommend areas of improvement
• Receive, distribute and prepare incoming and outgoing communications both internal and external to the corporation
• Maintain files and records associated with the department
• Assist with the development of training for the department
• Perform general accounting and financial functions as required
• Participate in continuous educational and professional development as required
• Other related and assigned duties
 
Please attach a copy of your most recent transcript (unofficial or official) to the on-line application. Transcripts will be required at time of interview and/or before hire.

This positions falls with in the scope of the Unifor Local 649.

Candidates under consideration may be required to participate in an assessment process consisting of any/all of the following: interview, abilities test, case study and/or presentation.