JOB SUMMARY:

The employee in this classification is responsible to assist in the technical and analytical support of departmental and project initiatives, functional testing and documenting business requirements while translating them into functional components, reports, processes improvements and testing documentation. This position will also be responsible to identify and document stakeholder requirements and departmental initiatives for projects to ensure delivered solutions meet stakeholder and departmental needs.

KEY ACCOUNTABILITIES:

• Research, analyze, administer and maintain functional processes, procedures, documentation and communications for the department
• Prepare documents and retrieve and/or enter information within a variety of applications
• Formulate standards and procedures related to a variety of functions
• Resolve inquiries and provide documentation to end users regarding departmental programs
• Conduct assessments and assist in the design, development and solutions to corporate programs
• Assist with and prepare spread sheets and databases, business models and reports as required, including statistical trending, forecasting, or business-related analytical reports
• Develop and implement new applications, conduct testing activities and maintain and provide technical support
• Develop queries for various reporting purposes
• Participate in requirements planning, data gathering and analysis, modelling and design
• Participate in process re-engineering activities to identify business enabling solutions and areas of improvement
• Develop, create and maintain business cases, functional and test strategies and associated documentation
• Assist and participate in the coordination and preparation of business materials for departmental and project teams
• Assist in the implementation of organizational change (people, process and technology)
• Facilitate meetings to gather and document business and project requirements
• Act as a liaison between business and technical resources
• Utilize corporate applications and maintain files, records and databases associated with departmental functions
• Provide assistance to functional work teams or project teams, as requested
• Participate in continuous educational and professional development as required
• Other related duties, as assigned

KNOWLEDGE/SKILLS/ABILITIES:

• Bachelor’s Degree, Diploma or Certificate in Business Administration, or equivalent AND/OR;
• Applicable Payroll professional designation/accreditation/certification/course in related field, or equivalent AND/OR;
• Five (5) years of related payroll experience, or equivalent
• Knowledge of standard business analysis practices, including requirements gathering, business case development and  business processes and information technology
• Ability to analyze functional/technological information and business needs and identify and implement solutions
• Ability to complete multiple, simultaneous projects, within tight deadlines and under minimal supervision
• Knowledge of information technology processes
• Strong organizational and project management skills
• Strong interpersonal, written and oral communication skills
• Strong presentation and facilitation skills